FAQ

Product Questions

How often do I need to change my disposable razor or razor blade refill cartridge?

All of our razors feature a Pure Silk® Promise that delivers a pivoting head and ultra–thin, open flow blades that allow for easy cleaning and long blade life. However, the life of a razor blade largely depends on a user’s hair texture, shaving habits and proper care of the razor blade.

 

How can I let Pure Silk know how much I love its products?

We love hearing from our customers about their experiences with our products. If there’s a particular product that you can’t get enough of, share your opinion and experience by leaving a review on its associated product page. Please feel free to follow us on Twitter at @PureSilkShave and Instagram at @PureSilkShave and leave a comment or tag us in your post! You may also submit your comments (and compliments) here. We may even select your story to be posted on our website!

 

What is the difference between the Pure Silk® Contour 3 and the Pure Silk® Contour 6?

The Pure Silk Contour 3 features three ultra-thin blades, a comfort grip handle and lubricating strip to ensure a smooth, clean shave. 

The Pure Silk Contour 6 features 6 ultra-thin blades and a unique Double-Flex Head that flexes and adjusts to every contour of your body.

Both Contour 6 and Contour 3 feature our Pure Silk Promise that delivers a pivoting head and ultra-thin open flow blades that allow for easy cleaning and long blade life.

 

What do the moisturizing strips do?

The moisturizing strips calm and protect skin during your shave. For a smooth and moisturizing shave, pair Pure Silk razors with your favorite Pure Silk Spa Therapy Shave Cream. See which one best fits your needs, here.

 

What are the ingredients of the Pure Silk Contour 6 dual moisture bars?

The Pure Silk Contour 6 dual moisture bars are formulated with aloe, lavender, and vitamin e to calm and protect skin.

 

Where can I find Pure Silk razors?

Select Pure Silk Contour 6 Razor products are sold online here, as well as subscriptions to the Pure Silk Shave Club, where you can enjoy fresh Pure Silk Contour 6 blade cartridge refills sent straight to your doorstep at a pace that works for you. Learn more about the Pure Silk Shave Club here!

All of our Pure Silk® Premium Disposable and Contour 6 razors are carried by most major retailers including Walgreens, City Market, Fry’s, Giant Eagle, King Soopers, Copps, Kroger, QFC, Smith’s, FredMeyer, Pick n Save, Dillons, Dollar General, Harris Teeter, Ralphs, ShopRite, Metro Market, and online at Amazon, Jet, Walgreens, and Walmart. Availability may vary by location.

If you’d like a more specific retailer list related to a particular Pure Silk razor, contact us here.

 

How can I find out if a product has been discontinued?

If you’re trying to determine whether a product has been discontinued, please submit your inquiry here.

 

Do you test on animals?

Never! We are pleased to say that we don’t test our products on animals.

 

How can I receive coupons for Pure Silk products?

We offer coupons periodically in Sunday newspapers and coupon mailers, but also watch for ads and features at stores in your area, and view deals and special offers on our website here.

 

How do I submit a new product idea?

We love to hear from our customers. However, as a company policy, Pure Silk does not accept unsolicited product ideas.

 

Do Pure Silk products contain gluten?

All of our Pure Silk products are gluten-free, except Pure Silk Coconut & Oat Flour Shave Cream, which may contain traces of gluten.

 

Do Pure Silk products contain Casein?

All of our Pure Silk products are Casein-free.

 

Pure Silk Shave Club Questions

How do I modify my Pure Silk Shave Club delivery frequency?

To modify your blade refill delivery frequency, just log-in to your account here. From there you’ll be able to change your blade refill delivery frequency or make adjustments to your shipping information.

 

How does the Pure Silk Shave Club work?

Grab a Pure Silk Shave Club Starter Kit complete with a FREE Pure Silk Contour 6 Razor handle, four (4) Pure Silk Contour 6 razor blade cartridge refills and one (1) free razor tray with suction cup for just $9.99, and then select your desired delivery frequency to start your subscription. You’ll receive four (4) fresh Pure Silk Contour 6 blade refills, straight to your door, every month, 2 months, or 4 months, depending on your selection, for just $9.99 per shipment. And as an added bonus, shipping is FREE, every time. Learn more here.

 

How do I change or cancel my subscription order?

You may cancel your Shave Club subscription at any time by logging into your account and clicking “Cancel Plan.” Although we wouldn’t want to see you go! You may also change your delivery frequency to a pace that works better for you by logging into your account here. Cancellation of your Shave Club subscription can be done in your account or you can contact us and we'll be happy to assist further. 

 

Do I have to subscribe to the Pure Silk Shave Club to enjoy Pure Silk razors?

No (although we do think it’s the best way to enjoy smooth, clean shaves!) You can definitely order as-needed and shop Pure Silk Contour 6 products through our website here.

 

Shipping Questions

Do you offer free shipping?

All Pure Silk Shave Club Starter Kits and ongoing blade refill deliveries for the Pure Silk Shave Club ship entirely for free. For all other products, shipping starts at just $1.99!

 

How do I know the cost of shipping for my exact order?

The cost of both standard and expedited shipping will vary based on your order and the shipping location. You will be able to view the cost of shipping during the checkout process after you have added your desired products to your cart.

 

How long will it take my order to arrive?

Most orders are fulfilled within 2-3 business days and should arrive within 3-6 business days depending on your location. Please note that orders with shave creams included will take an additional 1-3 business days for shipments. Once your order has shipped, you’ll receive an email letting you know your package is on its way.

If for some reason you’re having trouble with your order, please contact us here and a member of our team will get back to you shortly.

 

What carrier do you use for shipping?

We ship with DHL in conjunction with USPS.

 

Can Pure Silk products be shipped outside of the U.S.?

Unfortunately, at this time, we do not offer shipping outside of the U.S. We apologize for any inconvenience this may cause.

 

What are your shipping restrictions?

We currently do not ship shave cream products to Alaska, Hawaii, Puerto Rico and Guam. We sincerely apologize for the inconvenience. If you live in these regions and would like to purchase our shave creams, please visit a local retail store nearby.

 

Order Questions

Can I try out Pure Silk Products before buying them?

Unfortunately, we don’t give out free samples. But shipping starts at just $1.99, so you’ll be able to try our Pure Silk razor products with this special shipping offer. And for our Shave Club, shipping is entirely free. The Pure Silk Shave Club Starter Kit and every refill cartridge delivery ships free, every time!

 

I purchased your products from Amazon; can I return or exchange items?

All return requests for Pure Silk products purchased on Amazon must be processed through Amazon Customer Service. Please contact them. We’re sure they’ll be able to help you out and accommodate your return.

 

I purchased your products from a store; can I return or exchange items?

All return requests for Pure Silk products purchased at Retailer stores or their websites must be processed by their customer service. Please contact them. We’re sure they’ll be able to help you out and accommodate your return.

 

I’m having trouble logging into my account/I forgot my password!

It happens to the best of us. Click “Reset your password” underneath the “Sign In” and "Create Account" buttons. Once you’ve clicked “Reset your password” enter the email you registered with and an email with the password reset information will automatically be sent to your inbox.

  

What is your return policy?

Because of the nature of our products, we do not accept returns. But the satisfaction of our customers is important to us. If you have any issue with the performance of the product that you have received, simply email us within 14 days of receipt of your order. If a defect is discovered, we will be happy to replace or exchange the item in question via store credit. There are no cash refunds.

To view our full return policy, click here.

 

Am I able to apply more than one coupon code to my order?

No, unfortunately, you’re only able to apply one coupon code per order. Once in a while, we’ll update our Special Offers with new offers on Pure Silk shaving products, so check back here often.

 

How do I cancel or modify an order?

We are not able to modify an order after it has been placed. However, we may be able to cancel the order that has not yet been processed. All cancellation requests need to be sent to us the same day the order is placed. We will not accept cancellation requests after 11:59 PM EST of your order date. We sincerely apologize for the inconvenience. If you’d like us to cancel your order, please contact us here. Please understand that while we will try our best to intercept orders before they're picked up by the carrier, we're unable to guarantee the cancellation of an order.

 

Why am I having trouble placing an order?

Please try and place your order again. We suggest clearing your browser cookies and attempting to checkout with a different browser such as Internet Explorer or Google Chrome. If you’re trying to place your order via your mobile phone, try using a computer. If you’re still experiencing problems, please let us know by contacting us here. A member of our team will get back to you shortly.

  

Can I just purchase a Pure Silk Contour 6 handle?

At this time, we don’t sell our Pure Silk Contour 6 handles separately.  All razor handles include at least 2 razor blade cartridge refills. If you’d like to purchase a replacement for your Pure Silk Contour 6 handle through our website, click here

 

How will I be notified once my order goes through?

Once an order has been successfully placed, we’ll automatically send an email confirmation regarding the status of your order. Please be sure to correctly enter your email address to make sure this email arrives. If you have questions about a particular order, contact us here

 

Payment Questions

What forms of payment does Pure Silk accept?

We accept Visa, MasterCard, American Express and Discover.

 

When can I expect to be charged for my order?

You can expect your card to be charged once the order is placed.

 

Other Questions

Can I resell Pure Silk products on Amazon?

We don’t allow the reselling of our products on Amazon unless you’re an authorized Pure Silk distributor. Please note that strict adherence to this policy shall be enforced.

 

Do you offer wholesale opportunities?

Yes, we do offer wholesale opportunities! Please contact us by clicking here

 

What is the best way to contact the Pure Silk Team?

To ensure all inquiries are tracked and answered as soon as possible, it’s best to reach out to a member of our team by using our online contact form here.

 

How do I remove myself from the email promotions list?

We wouldn’t want you to miss out on any exclusive offers, but you can unsubscribe from our emails by clicking on the unsubscribe link at the bottom of the promotional email.

 

What if I didn't find my question here?

If you didn’t find the answer to your question, we want to hear it. Simply send your question here and a member of our team will get back to you shortly.