Have a question? We’re here to help. If our FAQ page has not answered your question already, please choose from the options below so we can get you to the right place.
Pure Silk Shaving Cream & Razor Online Orders
Have an issue or concern with your Pure Silk order? Please contact askpuresilk@pure-silk.com and a member of our team will get back to you shortly.
Please include your order number with your email.
Pure Silk Shave Club Subscription
If your inquiry is regarding a Shave Club subscription, we’d be happy to assist by emailing askpuresilk@pure-silk.com.
Product Quality Concern
For inquiries about a product purchased in store, please email askpuresilk@pure-silk.com with the following information:
- Product name
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Product UPC
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12 Digit barcode number printed on the package or can
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Production code
- Razor and Cartridge Refills: Printed on the back of the package; ends with STB.
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Aerosol Shaving Cream: Printed on the bottom of the can.
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Non-Aerosol Shaving Cream: Imprinted within the crimp at the top of the tube.
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After Shave: Printed below the label on the back of panel.
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Any products claimed as defective/faulty must be retained in order to be considered for replacement.
Pure Silk Electric Razors & Personal Care Items
For questions/comments involving Pure Silk electric razors or personal care products not shown on our website, contact Xtreme Personal Care directly at (844)-777-9601 or support@barbasolelectric.com.