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Contact Pure Silk

Have a question? We’re here to help. If our FAQ page has not answered your question already, please choose from the options below so we can get you to the right place.

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PLEASE NOTE: Any products claimed as defective/faulty must be retained in order to be considered for replacement.
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12 Digit Code Printed on the Back Panel of the Package
Shave Club products: No code necessary.
Razor and Cartridge Refills: Printed on the back of the package and ends with STB.
Aerosol Shaving Cream: Printed on the bottom of the can.
Non-Aerosol Shaving Cream: Imprinted within the crimp at the top of the tube.
After Shave: Printed below the label on the back of panel.
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Pure Silk Electric Razors & Personal Care Items

For questions/comments involving Pure Silk electric razors or personal care products not shown on our website, contact Xtreme Personal Care directly at (844)-777-9601 or support@barbasolelectric.com.

Product Quality Concern

For inquiries about a product purchased in store, please email askpuresilk@pure-silk.com with the following information:

  • Product Name
  • Product UPC
    • 12 Digit barcode number printed on the package or can
  • Production Code
    • Razor and Cartridge Refills: Printed on the back of the package; ends with STB.
    • Aerosol Shaving Cream: Printed on the bottom of the can.
    • Non-Aerosol Shaving Cream: Imprinted within the crimp at the top of the tube.
    • After Shave: Printed below the label on the back of panel.

    Any products claimed as defective/faulty must be retained in order to be considered for replacement.